Technical Service Manager

Agency: FMC
Job Category: Full Time Positions
Website: https://jobs-fmc.icims.com/jobs/8683/technical-service-manager---south-texas/job?branding=live&mobile=true&width=375&height=635&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300
Description: Company Overview FMC Corporation is a leading specialty company focused on agricultural technologies. FMC provides innovative and cost-effective solutions to enhance crop yield and quality by controlling a broad spectrum of insects, weeds and disease, as well as in non-agricultural markets for pest control. FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. Your education and professional experience are valued and put to use from day one. Your success at completing key initiatives can result in a varied, progressive and fulfilling career with FMC. With a corporate culture of innovation, integrity, responsibility and customer intimacy, we foster “The Right Chemistry” in everything we do. We are looking for people to join us in creating, developing, and improving our products, our processes, and our markets. If you are ready to make a difference every day, FMC is ready to talk to you. Overview The South Texas Technical Service Manager handles all the technical support functions for his/her area of South Texas on behalf of FMC. This person works closely with the retail market managers and the regional business manager in the region. The grant in aid support to the universities flows through the Technical Services Manager as does training presentations, localized sales tools, and customer complaints. The TSM works closely with the other technical support personnel outside the local geography as well as the marketing, regulatory and product development groups. The TSM will work closely with the Regional Technical Manager to insure the technical focus of the region is in harmony with the technical focus across NAC. Responsibilities Maintain strong technical knowledge of commercial, new chemistries & other technology impacting the business Build and maintain strong working relationships with University Extension personnel and other important influencers in the territory to ensure they are adequately prepared to recommend FMC products upon launch and that FMC and our products are represented fairly in publication and in live field or industry events Develop, execute & supervise appropriate support activities aligned with key initiatives as outlined in the TSM Goals and Objectives Work hand in hand with Product Development teammates to ensure testing programs are aligned with market trends and that the Technical Service Manager is well educated regarding development projects as launch time approaches Manage technical expense, service to sales dollars & product demo budget consistent & aligned with key regional initiatives Provide technical product training & give regional guidance on complaint handling Develop, implement & supervise GIA influence plans that are aligned with regional sales and marketing objectives Develop various training modules & take the lead in providing technical consulting & training to internal & external groups. Special attention needs to focused on new product launches & leading the technical transfer of information to RMM's & key customer groups Provide necessary proof of validation (thru the GIA plan) for label updates or amendments and assist regulatory department by writing use instructions for same Production of sales tools such as newsletters, recommendation sheets and other sales collateral material Carefully review, comment and approve technical, sales, marketing and or advertising communications as assigned Continue to strengthen the communication between other regional technical support groups and internal functional groups
Qualifications: Required Education MS in Entomology, Plant Physiology, Weed Science, Agronomy or other agricultural/related science or equivalent experience PhD preferred Qualifications 2-10 years experience in technical support, selling chemical crop protection, seed or agronomy services Excellent speaking, writing, and computer skills Working knowledge of ARM Capable of designing protocols and research projects that creatively and effectively demonstrate the features and benefits of agronomy inputs. Key contributor on complex projects Proven ability to effectively transfer technically complex information to an audience with more limited technical expertise Demonstrated ability to operate effectively under pressure , navigate contentious situations and resolve conflict Ability to build and sustain strong business relationships with customers and teammates Demonstrated ability to make decisions under minimum supervision; occasionally makes decisions of a complex nature within operating guidelines Ability to develops and services business relationships with agronomy staff of key retail accounts Demonstrated the ability to make independent judgments with review from management; makes decisions of a complex nature where independent judgment and creativity are required Demonstrated ability to effectively negotiate with customers, teammates and management Has lead projects or special assignment involving work outside the area/region Serves as a valuable technical resource to others within the sales organization Leads projects with little guidance required
Job Number: 77